Job Title: Field Manager – HVAC Install

Mission:
As a Field Manager in the HVAC industry, you will lead a team of 6–12 technicians and team leads to ensure safe, high-quality, and efficient installation work. You’ll serve as a key operational leader, supporting the General Manager in driving performance, team development, and customer satisfaction. This role is approximately 60% field-based and 40% office-based.

Key Responsibilities:

1. Team Leadership & Development

• Supervise, coach, and develop technicians through daily huddles, weekly meetings, 1:1s, and Individual Development Plans (IDPs)

• Set performance expectations and conduct evaluations

• Promote a positive, collaborative team culture aligned with company values

• Plan and implement training to support growth and adaptability

2. Project Coordination

• Plan, schedule, and oversee installation projects, collaborating with other departments and trades

• Monitor progress and make on-the-fly adjustments to stay on track and meet quality standards

3. Quality Assurance & Safety

• Enforce safety protocols and conduct regular inspections

• Address call-backs by meeting technicians onsite to resolve issues and demonstrate our commitment to service excellence

• Support a culture of safety and continuous improvement

4. Technical & Resource Support

• Provide hands-on technical guidance for complex tasks

• Coordinate with warehouse and field staff to ensure all tools, materials, and equipment are available and used efficiently

5. Customer & Stakeholder Engagement

• Maintain communication with clients, project managers, and internal teams

• Address concerns proactively and uphold high service standards

• Ensure projects reflect pride in workmanship and team accountability

6. Operational Management

• Participate in Level 10 meetings and contribute to department planning

• Analyze project data and contribute to reporting, budgeting, and resource optimization

• Monitor call counts, labor, and job costs to meet revenue and efficiency targets

7. Availability & Emergency Response

• Participate in on-call rotation and be available during emergencies (e.g., extreme weather, urgent recalls)

• Maintain flexible availability, including weekends and nights, as required by the GM

Qualifications:

• Several years of HVAC trade experience with a strong technical foundation

• Proven supervisory experience with strong communication and leadership skills

• Deep understanding of safety practices, installation standards, and field operations

• Proficiency with reporting tools and software; valid driver’s license

• Able to lift up to 50 lbs and work in diverse weather conditions

Our Commitment: Always Pursue Better
We’re dedicated to continuous improvement at every level. As a Field Manager, you’ll play a vital role in building a high-performing team, enhancing service quality, and driving operational excellence across the organization.