Join the Heritage Home Service team as an HVAC Maintenance Apprentice at our Laconia, NH location

Join our team as a Licensed HVAC Maintenance Technician at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "Do Things Well" guide everything we do. As a key member of our dynamic team, you'll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in HVAC services, outstanding problem-solving skills, and thrive in a fast-paced, team-oriented environment, we would like to have you on board.

Responsibilities:

Service Calls and System Diagnostic / New System Installations:

• Continuously pursue better by conducting thorough inspections and diagnostic tests on HVAC systems.
• Utilize advanced testing equipment to pinpoint complex problems efficiently.
• Collaborate with other departments to install new equipment, continually striving for improvement.

Repairs and Maintenance:

• Treat people right by performing skilled and complex repairs or maintenance, ensuring compliance with safety regulations and quality standards.
• Recommend solutions that enhance system performance and reliability, always keeping the customer's best interests in mind.

Customer Communication:

• Interact with customers professionally, explaining repair options, providing estimates, and addressing concerns with empathy.
• Educate customers on the benefits of regular maintenance and energy-efficient upgrades, fostering a relationship built on trust.

Parts and Inventory Management:

• Do things well by maintaining proper inventory levels of equipment, tools, and parts for repairs.
• Coordinate with warehouse teams to order necessary supplies and maintain accurate records, ensuring efficiency and excellence.

Safety Compliance:

• Adhere to all safety protocols and guidelines, prioritizing the safety of clients, colleagues, and oneself.
• Wear appropriate personal protective equipment (PPE) and follow safety procedures meticulously, ensuring a safe working environment for all.

Documentation:

• Always pursue better documentation practices by accurately documenting service activities using company-provided systems and tools.
• Prepare detailed service reports for appropriate personnel and customers, aiming for transparency and excellence in communication.

Technical Expertise:

• Stay updated with industry trends, product developments, and best practices, always seeking to improve technical knowledge.
• Attend workshops and training sessions to enhance technical skills and knowledge, embodying a commitment to continuous improvement.

Licenses and Certifications:

• Pursue better by possessing and maintaining all required licenses and certifications.
• Provide copies of valid licenses and certifications upon request, demonstrating a commitment to professionalism and compliance.

Team Collaboration:

• Treat people right by fostering a collaborative environment and working with fellow technicians and other departments for effective communication and service delivery.
• Provide support to colleagues when needed, cultivating a positive and supportive team culture.

Billable Efficiency:

• Do things well by optimizing work processes and time management techniques to maximize billable hours.
• Collaborate with the dispatch team to plan efficient routes and minimize travel time, always striving for efficiency and excellence.
  
  
  

Qualifications and Requirements:

• High school diploma or equivalent; technical training or certification in electrical services preferred.
• Proven experience as a Service or installation technician in electrical services.
• Strong technical knowledge of systems, troubleshooting techniques, and repair methods.
• Excellent customer service skills and the ability to communicate technical information effectively.
• Valid driver's license with a clean driving record
• Physical ability to lift heavy equipment (minimum of 50 pounds), climb ladders, and perform manual tasks.
• Willingness to work flexible hours and be available for on-call rotations (where applicable).