About Us

At Heritage Home Service, we believe that home is where comfort lives. As a family oriented company serving New England for decades, we’ve built our reputation on trust, craftsmanship, and a commitment to treating every customer like family. Our Worcester branch continues this tradition, delivering plumbing, heating, cooling, and electrical services with integrity and care.

Why Choose Heritage

As a Branch Office Manager, you’ll be at the center of a team dedicated to excellence. This role goes beyond administration—it’s about leading operations, fostering collaboration, and ensuring that every detail contributes to a seamless customer and employee experience.

What We’re Looking For

We’re seeking a Branch Office Manager who sees the bigger picture—someone who can balance daily operations with long-term growth, ensuring our Worcester branch thrives while staying true to Heritage’s values.

Responsibilities

In this role, you will:

• Oversee daily administrative operations including payroll, purchasing, and scheduling to keep the branch running smoothly

• Serve as a connector between departments, ensuring clear communication and collaboration

• Promote a positive, team-oriented culture that inspires employees to deliver their best work

• Support recruiting, onboarding, and HR functions to build and nurture a talented workforce

• Manage the branch’s physical environment, creating a welcoming space for employees and customers alike

Qualifications

To succeed in this role, you’ll bring:

• Proven leadership experience with the ability to motivate and guide a team

• Strong organizational skills with attention to detail and accuracy

• Excellent communication abilities to engage effectively with staff, customers, and leadership

• Creative problem-solving skills to navigate challenges with confidence and resourcefulness

Benefits

As part of the Heritage family, you’ll enjoy:

• Competitive pay and benefits designed to support your well-being

• A supportive, family-oriented workplace where your contributions are valued

• Professional growth opportunities to advance your career in home services

• The chance to uphold a trusted legacy of excellence in Worcester and beyond

Join Our Team

At Heritage Home Service, you’re not just managing a branch—you’re helping carry forward a tradition of care and craftsmanship. If you’re ready to take on a role that offers both challenge and fulfillment, we invite you to apply today.

Heritage Home Service may conduct a pre-employment background check and drug test, subject to applicable law.