Join the Heritage Home Service team as the Branch Office Manager for our Auburn, NH location

At Heritage Home Service, we believe that home is where comfort lives. As a family-oriented company serving New England for decades, we’ve built our reputation on trust, craftsmanship, and a commitment to treating every customer like family. Our branch continues this tradition, delivering plumbing, heating, cooling, generator and electrical services with integrity and care.

As a Branch Office Manager, you’ll be at the center of a team dedicated to excellence. This role goes beyond administration—it’s about leading operations, fostering collaboration, and ensuring that every detail contributes to a seamless customer and employee experience.

What We’re Looking For:

We’re seeking a Branch Office Manager who sees the bigger picture—someone who can balance daily operations, assist with additional projects such as mergers and acquisitions, and supporting long-term growth goals, ensuring our branch thrives while staying true to Heritage’s values.

What You'll Do:

· Oversee daily administrative operations including payroll, purchasing, and scheduling to keep the branch running  smoothly

· Serve as a connector between departments, ensuring clear communication and collaboration

· Promote a positive, team-oriented culture that inspires employees to deliver their best work

· Support recruiting, onboarding, and HR functions to build and nurture a talented workforce

· Manage the branch’s physical environment, creating a welcoming space for employees and customers alike

· Manage AR, AP, refunds and Financing

· Manage fleet facilities and technology

· Act as a customer satisfaction representative ensuring timely resolutions for our customers and community.

· Participate, and coordinate community and company events

· Provide leadership and development to the office Administrator and direct reports fostering growth of others

· Facilitate training and development of the trade administration team

What You'll Bring:

· Proven leadership experience with the ability to motivate and guide a team

· Strong organizational skills with attention to detail and accuracy

· Excellent communication abilities to engage effectively with staff, customers, and leadership

· Creative problem-solving skills to navigate challenges with confidence and resourcefulness

· Self-starter attitude with a bias for action

· Have some experience in accounting and use of the Microsoft suit

What We Offer:

· Competitive pay and benefits designed to support your well-being

· A supportive, family-oriented workplace where your contributions are valued

· Professional growth opportunities to advance your career in home services

· The chance to uphold a trusted legacy of excellence in Worcester and beyond

Ready to join a team that values you? Apply today and start your future with Heritage Home Service!

Heritage Home Service is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. We value diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.