Heritage Home Service has been a leader in helping homeowners solve their plumbing, heating, cooling and electrical problems in Northern MA and NH for over 35 years.
As a family owned and operated business, we take pride in producing work of integrity while also taking great care of the people that make our company run...our Heritage family! As we continue to grow, we are in need of high-character individuals interested in growing personally and professionally alongside a team (family) of like-minded individuals that have a bigger vision for themselves, their customers and their community. If you are ready for more than punching a clock and putting in your time, we would love to connect and learn of your interests and goals for the future as well as share ours.
Responsibilities:
- Sales Prospecting:
- Identify and research potential customers through various channels, including referrals, leads, networking, and cold-calling.
- Schedule and conduct sales meetings with prospects to understand their HVAC requirements and offer suitable solutions.
- Utilize data-driven strategies to identify target markets and focus on high-potential opportunities.
- HVAC Product Knowledge:
- Develop a deep understanding of the HVAC products and services offered by the company, including heating systems, air conditioning units, ventilation solutions, and energy-efficient upgrades.
- Stay updated with industry trends, new technologies, and best practices related to HVAC systems.
- Collaborate with the technical team to stay informed about the latest product developments and service offerings.
- Consultative Selling:
- Listen attentively to customer needs, concerns, and preferences to recommend the most appropriate HVAC solutions.
- Provide technical expertise and professional advice to assist customers in making informed decisions.
- Conduct thorough assessments of customers' existing HVAC systems and propose cost-effective upgrades or replacements.
- Proposal Preparation:
- Prepare comprehensive and competitive sales proposals to showcase the recommended HVAC solutions and associated benefits.
- Present proposals in a clear and persuasive manner, addressing customer needs and pain points.
- Sales Closing:
- Negotiate and finalize sales contracts, ensuring clear communication of terms and expectations.
- Overcome objections and address customer concerns effectively to secure successful sales.
- Close deals in a timely manner while maintaining a customer-centric approach.
- Relationship Management:
- Build and maintain strong relationships with existing and new customers to foster loyalty and repeat business.
- Follow up with clients after installations or services to ensure customer satisfaction and address any post-sale inquiries or issues.
- Proactively reach out to customers to offer additional services and upsell products when appropriate.
- Sales Performance Tracking:
- Maintain accurate and up-to-date records of sales activities, leads, and customer interactions in the CRM system.
- Track sales performance against targets and report progress to the Sales Manager regularly.
- Analyze sales data to identify trends, areas for improvement, and potential growth opportunities.
- Market Analysis:
- Monitor the competitive landscape and analyze market trends to identify business opportunities and potential growth areas.
- Provide feedback to the marketing team on customer preferences and market demands to inform future marketing strategies.
- Industry Networking:
- Participate in industry events, trade shows, and networking opportunities to expand the company's reach and acquire new leads.
- Collaborate with other team members to share knowledge, best practices, and market insights.
Qualifications and Requirements:
- Proven sales experience in the HVAC industry or a related field, with a track record of meeting or exceeding sales targets.
- Strong knowledge of heating, ventilation, and air conditioning systems and services, as well as an understanding of energy-efficient and environmentally friendly solutions.
- Excellent communication, negotiation, and presentation skills, with the ability to convey technical information in a clear and compelling manner.
- Demonstrated ability to work independently and as part of a team, collaborating effectively with internal departments to deliver outstanding customer service.
- Customer-focused with a passion for delivering exceptional service and building long-lasting relationships with clients.
- Proficiency in using CRM software and other sales tools to manage leads, track sales progress, and generate reports.
- Valid driver's license and reliable transportation, as occasional travel to client locations may be required.
Benefits Include:
- 4% 401k Match.
- Health, Dental, Vision Insurance.
- LTD.
- 48 hours of paid holiday time per year.
- 120 hours of Vacation, Sick, and PTO time provided total.
- Financial Hardship program.
- 20% Family discounts on services.
- Referral Bonus Programs.
- Tool allowance, uniforms, phone and tablet provided.
Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.