Join our team as a Licensed HVAC Maintance Technician at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "Do Things Well" guide everything we do. As a key member of our dynamic team, you'll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in HVAC services, exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment, we want you on board.

Responsibilities:

1. Service Calls and System Diagnostic / New System Installations:
   • Continuously pursue better by conducting thorough inspections and diagnostic tests on HVAC systems.
   • Utilize advanced testing equipment to pinpoint complex problems efficiently.
   • Collaborate with other departments for the installation of new equipment, always striving for improvement.
2. Repairs and Maintenance:
   • Treat people right by performing skilled and complex repairs or maintenance, ensuring compliance with safety regulations and quality standards.
   • Recommend appropriate solutions to enhance system performance and reliability, always keeping the customer's best interest in mind.
3. Customer Communication:
   • Interact with customers professionally, explaining repair options, providing estimates, and addressing concerns with empathy.
   • Educate customers on the benefits of regular maintenance and energy-efficient upgrades, fostering a relationship built on trust.
4. Parts and Inventory Management:
   • Do things well by maintaining proper inventory levels of equipment, tools, and parts for repairs.
   • Coordinate with warehouse teams to order necessary supplies and maintain accurate records, ensuring efficiency and excellence.
5. Safety Compliance:
   • Adhere to all safety protocols and guidelines, prioritizing the safety of clients, colleagues, and oneself.
   • Wear appropriate personal protective equipment (PPE) and follow safety procedures meticulously, ensuring a safe working environment for all.
6. Documentation:
   • Always pursue better documentation practices by accurately documenting service activities using company-provided systems and tools.
   • Prepare detailed service reports for appropriate personnel and customers, aiming for transparency and excellence in communication.
7. Technical Expertise:
   • Stay updated with industry trends, product developments, and best practices, always seeking to improve technical knowledge.
   • Attend workshops and training sessions to enhance technical skills and knowledge, embodying a commitment to continuous improvement.
8. Licenses and Certifications:
   • Pursue better by possessing and maintaining all required licenses and certifications.
   • Provide copies of valid licenses and certifications upon request, demonstrating a commitment to professionalism and compliance.
9. Team Collaboration:
   • Treat people right by fostering a collaborative environment and working with fellow technicians and other departments for effective communication and service delivery.
   • Provide support to colleagues when needed, cultivating a positive and supportive team culture.
10. Billable Efficiency:
    • Do things well by optimizing work processes and time management techniques to maximize billable hours.
    • Collaborate with the dispatch team to plan efficient routes and minimize travel time, always striving for efficiency and excellence.
      
      

Qualifications and Requirements:

• High school diploma or equivalent; technical training or certification in electrical services preferred.
• Proven experience as a Service or installation technician in electrical services.
• Strong technical knowledge of systems, troubleshooting techniques, and repair methods.
• Excellent customer service skills and the ability to communicate technical information effectively.
• Valid driver's license with a clean driving
• Physical ability to lift heavy equipment (minimum of 50 pounds), climb ladders, and perform manual tasks.
• Willingness to work flexible hours and be available for on-call rotations (where applicable).

Benefits Include

• 4% 401k Match
• Health, Dental, Vision, Insurance
• Dental
• Vision
• LTD
• 6 paid holidays per year
• Vacation, Sick, and PTO time provided

You must have these things: 

• Good work ethic and willingness to learn new methods. 
• A valid US Driver's License with a satisfactory driving record. 
• Willing to submit to a pre-employment drug test and background check 
  

• Diagnose and repair residential HVAC systems and lead customers to informed and confident buying decisions. 
• Maintain communication with dispatch, your manager, and the parts and installation teams. 
• Keep your company truck clean, inside and out, and maintain inventory 
• Properly complete paperwork. 
• Join the on-call rotation. 
• Participate in training allowing you to grow and develop as a professional. 
• Have or be willing to get the proper certifications. We can help you with this.