Join our team as a Licensed Plumbing Technician at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "Do Things Well" guide everything we do. As a key member of our dynamic team, you'll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in plumbing services, exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment, we want you on board.

Install focused !

Responsibilities:

1. Service Calls and System Diagnostic / New System Installations:
• Continuously pursue better by conducting thorough inspections and diagnostic tests on plumbing systems.
• Utilize advanced testing equipment to pinpoint complex problems efficiently.
• Collaborate with other departments for the installation of new equipment, always striving for improvement.
2. Repairs and Maintenance:
• Treat people right by performing skilled and complex repairs or maintenance, ensuring compliance with safety regulations and quality standards.
• Recommend appropriate solutions to enhance system performance and reliability, always keeping the customer's best interest in mind.
3. Customer Communication:
• Interact with customers professionally, explaining repair options, providing estimates, and addressing concerns with empathy.
• Educate customers on the benefits of regular maintenance and energy-efficient upgrades, fostering a relationship built on trust.
4. Parts and Inventory Management:
• Do things well by maintaining proper inventory levels of equipment, tools, and parts for repairs.
• Coordinate with warehouse teams to order necessary supplies and maintain accurate records, ensuring efficiency and excellence.
5. Safety Compliance:
• Adhere to all safety protocols and guidelines, prioritizing the safety of clients, colleagues, and oneself.
• Wear appropriate personal protective equipment (PPE) and follow safety procedures meticulously, ensuring a safe working environment for all.
6. Documentation:
• Always pursue better documentation practices by accurately documenting service activities using company-provided systems and tools.
• Prepare detailed service reports for appropriate personnel and customers, aiming for transparency and excellence in communication.
7. Technical Expertise:
• Stay updated with industry trends, product developments, and best practices, always seeking to improve technical knowledge.
• Attend workshops and training sessions to enhance technical skills and knowledge, embodying a commitment to continuous improvement.
8. Licenses and Certifications:
• Pursue better by possessing and maintaining all required licenses and certifications.
• Provide copies of valid licenses and certifications upon request, demonstrating a commitment to professionalism and compliance.
9. Team Collaboration:
• Treat people right by fostering a collaborative environment and working with fellow technicians and other departments for effective communication and service delivery.
• Provide support to colleagues when needed, cultivating a positive and supportive team culture.
10. Billable Efficiency:
• Do things well by optimizing work processes and time management techniques to maximize billable hours.
• Collaborate with the dispatch team to plan efficient routes and minimize travel time, always striving for efficiency and excellence.
  
  

Qualifications and Requirements:

• High school diploma or equivalent; technical training or certification in plumbing services preferred.
• Proven experience as a Service or installation technician in plumbing.
• Strong technical knowledge of systems, troubleshooting techniques, and repair methods.
• Excellent customer service skills and the ability to communicate technical information effectively.
• Valid driver's license with a clean driving 
• Physical ability to lift heavy equipment (minimum of 50 pounds), climb ladders, and perform manual tasks.
• Willingness to work flexible hours and be available for on-call rotations (where applicable).

Benefits Include:

• 4% 401k Match.
• Health, Dental, Vision Insurance.
• LTD.
• 48 hours holiday time.
• Vacation, Sick, and PTO time provided.
• Financial Hardship program.
• 20% Family discounts on services.
• Referral Bonus Programs. 
• Tool allowance, uniforms, phone and tablet provided.

If you're ready to contribute your skills to a growing and dynamic team while embodying our core values, apply now!

Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.